Requirements:

• Bachelor's degree or equivalent in Computer science or information technology.

• Professional certification in Microsoft Azure and networking would be an added advantage.

• Minimum 4-5 years experience in Level 4 or advanced Level 3 IT Technical Support Engineer role.

• Experience in administering Azure AD, Azure (Paas/Iaas), and O365 admin centre.

• Experience in administrating Microsoft 365 cloud solutions, including Exchange Online, OneDrive, Teams, and SharePoint.

• Experience with networking design and implementation in on-prem and cloud environments, including virtual networks, subnets, security groups, firewalls and dedicated network connectivity.

• Experience with endpoint management tools such as Microsoft Intune highly valued.

• Automate and implement application deployment and configuration policies

• Sound knowledge of Windows Servers, AD, DHCP, DNS, Networking & VMWare/Hyper-V.

• Provide L2/L3 support for the helpdesk team and resolve technical issues.

• Professional certifications in Microsoft products.

• Provide maintenance and troubleshooting on server, storage and network infrastructures

• Develop and conduct user training, technical training and documentation.